neilarmstrong.ca

July 2007 - Present ~ Neil Armstrong Consulting
President

Neil Armstrong Consulting has been formed to branch out in new areas while maintaining traditional areas of programming and consulting on MPE and HP-UX. Porting Robelles products to other platforms, such as Prose from HP-UX to Ubuntu Linux, Suprtool, Suprlink, STExport and Qedit are being ported to Native Itanium. All the while continuing to manage technical support for our clients on a daily basis.

Our firm still does all of the programming, fixing of bugs and enhancements for Robelle Solutions Technology and represents Robelle in the marketplace.

Neil Armstrong Consulting also creates web solutions and custom programming on Windows, Linux, HP-UX and MPE.

While at Main Limited, I brought four new versions of our Suprtool Suite of products to market, bringing in additional revenue. While doing this new tech support partners were brought in, reducing costs.

I was the Senior Programmer and Software Architect for Robelle’s suite of products. I was and still am solely responsible for all R & D at Robelle, for MPE, HP-UX and Windows, by either writing code for Suprtool and it’s suite of products and Qedit or hiring external resources. I write design documents, define the scope of a project and accept bids for projects and authorize and integrate projects and work back into Robelles code.

May 1992 - April 2001 ~ Robelle Solutions Technology Inc.
Senior Programmer/Software Architect (January 1993 - current)
Technical Support and Network Manager (July 1992- January 1993)

I started with Robelle in May 1992 as a Technical Support Engineer, where I recorded the highest call volume and close ratio of support calls answered over a year period. I answered questions, submitted bug reports, enhancements and suggested workarounds for all Robelle products. During this time I installed and networked all PC’s within the Robelle environment, and setup the company’s initial Internet connection, Website and DNS server.

Over my time at Robelle my technical and programming duties have grown to include design, development, building, regression testing of all Robelle products. I also provide end of line technical support for all products, provide impact analysis for new operating system features, (MPE & HPUX), regression and performance testing on each new version of Operating systems.

I am responsible for the day-to-day operations of technical support. In 2003, we contracted out our technical support, accounting and book keeping functions making a significant cost savings. In that same time we re-engineered our software distribution practices, farmed out our infrastructure control and reduced technical and administrative staff to reduce costs by over a million dollars at the same time that revenues went up by 50%.

I am also taken over responsibility for development of the software installation processes for all products on MPE, HP-UX and Windows. I have automated all aspects of software distribution and installation, including new product options and new delivery mechanisms, such as Web, ftp and CD-ROM distribution including our own FTP client that automatically installs the Qedit server portions.

Responsible for Department Management, Staffing, Budget Administration and future planning. Systems support of all applications, system documentation, user training and all new systems development. Management, purchasing and justification of all system hardware PC’s, terminals and peripherals. Management of Operations, Job Scheduling, System Backup, Database performance and operating system performance and tuning.

May 1988 to January 1990 ~ G. Schipper and Associates Inc.
Consultant
Thornhill, Ontario

Responsible for Marketing, Installation, Sales and Support of Third-Party Software, various contract programming, systems analysis and support.

September 1987 to May 1988~ W.F. Morneau and Associates Limited.
Programmer/ Analyst
Don Mills, Ontario

Design, Code and Implement various systems for the Benefit and Insurance Industry. Support of all software, hardware, database design, maintenance and documentation of all systems.

September 1982 to September 1987~ Domtar Fine Papers Inc.
Assistant Data Processing Supervisor
St. Catherines, Ontario

Responsible for design, maintenance, coding, debugging, documentation of all programs, procedures and standards, hardware installs, system development, operations and supervision of five employees in a union environment. During my tenure at Domtar I converted the Payroll, Invoicing, Payables, Receivables and General Ledger from IBM 360 to an HP 3000. I also developed new on line Personnel/Payroll system for over 700 employees and developed a quality control and statistical analysis system. I also developed a paper roll labeling system for the production of large inventory label with bar code imprinting for all finished products leaving the mill.

IV. Education

March 2006 ~ Intel Itanium 2 Architecture and Porting training
1988 - 1990 ~ Certified Management Accountants Program Seneca College (Evenings)
1985 ~ Frontline Management in a Union Environment Niagara College
1981-1982 ~ Computer Programming & Systems Analysis

V. Memberships and Awards

V. References

Available upon request